First check whether the scooter is used in an environment that may lead to water before the problem occurs. If yes, please place the scooter in a dry environment for a few days, or disassemble the bottom cover of the display screen and the accelerator and dry it with a hair dryer to restore normal. If not, please contact Hengzhihe customer service directly for further inspection and processing.

Charging cycle 500 times or so may cause battery capacity attenuation, and the battery life is also very dependent on road conditions and weather; Due to weather reasons in winter, the charge and discharge function of lithium batteries will be weakened, and the battery life will be shorter. In addition, the battery life test requires the use of 2-gear power output test, please try to be on the hard road, the ambient temperature should not be less than 25℃, the weight of the rider will affect the endurance, the heavier the weight, the shorter the endurance.

If the taillight is not on, first check whether the taillight connection cable is connected properly. If the connection is ok, there is a problem with the controller or the taillight itself. It is necessary to replace the controller or taillight, and the taillight should be replaced first.

1) If there is no response from the fingering press of the car body, it may be that non-zero start is set. In the case of boot, the sliding speed can reach 5km/h.

Exclude non-zero start, acceleration motor does not turn, electric quantity display is normal, headlight, brake light is normal, acceleration dial is normal, preliminary judgment is motor or controller problem, need to replace or motor, please contact after-sales service for further interpretation of the problem.

G3 electric scooter has three speed and cycling model, displayed on the screen for 1/2/3 gears, respectively, by touching on the display MODE button loop adjustment, or by double-clicking the dip switch on the accelerator machine button loop adjustment, to ensure safety, please dip in the process of riding on the accelerator switch machine button to switch gears.

1. Check whether the charger is faulty first. Plug in the charger and do not connect the car body. Observe whether the indicator light of the charger is on (normally it is green). If not, there is something wrong with the charger. You can also use a multimeter to measure the voltage of the charger. The normal voltage is 21.6V. If the voltage is not displayed, the charger will fail.

2. Check whether the charging port is loose and loose. Disconnect the power connected to the charger and plug in the car body.

3. If the charging port and charger are faulty, check whether the battery is faulty. A multimeter is available to measure the battery voltage.

1）G3 left and right double brake handle and front and rear disc brake, check whether the front and rear brake lines are adjusted to the appropriate position, can be adjusted through the brake handle end adjustment knob, if the knob is not enough to adjust the brake end need to adjust. (The video of brake adjustment can be consulted by after-sales service).

2) If the customer cannot brake for a long time, exclude the possibility of brake handle, that is, the brake pad inside the brake is worn out, and the brake pad needs to be replaced in time. (Replace the video can find after-sales customer service consultation

Check whether there is water in the dial and display screen. If there is water, let it dry for two days and then check whether the problem is solved. If not resolved, please contact Hengzhihe customer service.

Please check whether the light mode is 2 or 3. Click the upper button of the dial to switch the light mode in a cycle, or touch the light button on the display screen to switch the light mode in a cycle. If it still cannot be turned on, replace the headlights.

Please check whether the operation is carried out in accordance with the folding and unfolding diagram of the manual. If it still cannot be folded or unfolded, you can consult the relevant video of after-sales service to learn.

If the acceleration indicator does not rebound, check whether the indicator is stuck. If the acceleration indicator does not rebound, replace the indicator.

Do not remove the battery without permission. Otherwise, a short circuit may occur. After removing the battery pack, the internal circuit of the car body will be exposed. The internal circuit has a high voltage, and it is likely to receive electric shock when touching the internal circuit. To avoid danger, do not remove the battery pack by yourself. If the car body problems can contact Hengzhihe after-sales service for consultation, customers can according to customer service provide professional maintenance video to self-inspection and maintenance.

G3 tire pressure 250KPa (36PSI) the inflated tire pressure is indicated on the outer tire.

The front and rear wheel diameter is 10.5 Inch

The G3 electric scooter need buy separate Physical lock,Extra physical lock on the scooter.

For cruise control, hold down the mode touch button on the display to enable cruise control. If cruise control is enabled on the display, the icon will light up. After enabled, travel at a constant speed for more than five seconds while riding - automatically enters cruise control - Any braking action - releases cruise control.

Electric scooter battery has separate insurance, such as safety accidents caused by battery quality can be reported for insurance treatment.

You can choose the shop where you buy electric scooter.

If there is a problem with a scooter,the report for repair needs to provide the video or picture of the problem and the description of the problem,the order tracking number and the body code (the body code can be viewed at the pole position of the vehicle). The customer service will provide the return label or the customer will send it back to Hengzhihe warehouse for repair (the warehouse does not support payment on delivery)

The scooter head can turn right and left 70 degree.

G3 Electric scooter battery set nominal capacity is 936WH,charging 500 times.

G3 electric scooter can’t install the seat,and only one black color.

Max speed 55KM/h,At the top speed, the switch output is larger, and the top speed will fluctuate due to different weight. The heavier the top speed, the more it will decrease, and the lighter the weight, the closer to the top speed.

The vehicle has a preliminary waterproof design, so it can ride normally on ordinary rainy days, but it is forbidden to ride in heavy rain, soak in water and wade more than 2cm. For your safety, please avoid riding on rainy days when roads are slippery.

Weight over 100kg is not completely out of bounds. But the heavier you are, the gentler you need to drive. In addition, the car's ability to climb hills and surmount obstacles decreases if it weighs more than 100kg. If you are tall and heavy, please ride carefully.

The applicable age of electric scooter is 16-50 years old, the applicable height is 140-180cm, the maximum load is 100kg, and the maximum climbing slope is 20%. Drunk riding is prohibited, and riding after taking drugs that may affect judgment is prohibited. Helmets and protective gear must be worn when riding, and riding must comply with local laws and regulations.

1.Zero-start,Press the finger knob to accelerate.2.Non-zero start:Taxi at a speed of 3-5km/h, stand on the car, press the speed dial to accelerate. If the speed does not reach 3-5km/h, the electric door will not start. Long press the SET button on the display screen to switch between zero start and non-zero start.